If you are experiencing a power outage, please call our office at 620-227-2139 or 800-279-7915. Thank you!
Victory Electric Career Opportunity
Victory Electric Cooperative is proud to be member owned and even prouder to be member operated. Victory Electric has more than 70 employees working in the Dodge City office. Our office has a culture based upon integrity, honesty, loyalty, accountability, with kindness and gratitude to each other and our members. Our employees bring a wealth of knowledge and experience to the Co-op, and we encourage them to be proactive in developing paths to satisfy their individual career goals.
Careers in the electric cooperative industry are not limited to being a lineworker. In addition to lineworkers, we have a wide array of opportunities within the cooperative, including accounting, communications, engineering, IT, member services and much more.
Victory Electric is an equal employment opportunity employer, and an E-verify participant.
We have a competitive benefit package including:
- Health, dental, vision and prescription insurance.
- A defined benefit pension plan with an age 62 retirement that has a lump-sum pay out.
- A defined contribution 401k plan.
- Life insurance, short and long-term disability, and business travel insurance.
- Paid time off and paid holidays.
- Other benefits available are Aflac, Section 125 Cafeteria Plan, and MetLife.
Current Job Postings
Resume and cover letters may be uploaded with this online application. Upon completion of application, you may submit it in person, by fax 620-371-7780, by mail, or by email at hr@victoryelectric.net.
*After submitting your application, you'll receive an email stating that your application was received. All submitted applications will be reviewed.
*Candidates chosen for interviews will then be contacted via email or phone. We will also notify all applicants not chosen for the position.
*Pre-employment drug screening, physical, background check, and motor vehicle check is required. Victory Electric is an equal opportunity employer. Position opened until filled.
If you have questions, please email our Human Resources department at hr@victoryelectric.net. No phone calls please.
Member Service Representative (MSR) - Full time
POSITION OVERVIEW:
Member Service Representatives help members with outage calls, billing and payment questions, electric usage, service requests, and cooperative programs while promoting a positive and professional experience in every interaction. This position will provide maximum service to member owners by rendering prompt, professional, accurate, efficient, and courteous service that will increase member satisfaction and promote goodwill between the cooperative and its members. This position will maintain a working knowledge of all areas concerned with members accounts including rates, company policies, operating procedures of the cooperative and the bylaws. A Member Service Representative works as a team within the work group to achieve the goals and objectives of the department and the cooperative as a whole.
RESPONSIBILITIES/DUTIES:
- Serve as the primary point of contact for Cooperative members and the public by phone, email, electronic platforms, and in person, delivering prompt, courteous, and professional service.
- Communicate clearly, professionally, and empathetically in all written and verbal interactions, ensuring members’ needs are fully addressed before concluding each interaction.
- Accurately respond to inquiries related to electric usage, high-bill concerns, rates, tariffs, memberships, cooperative programs, and general orientation to the Cooperative.
- Promptly answer and accurately route incoming calls, actively monitor phone queues, and collectively manage member emails to ensure timely resolution.
- Obtain relevant information from members to diagnose issues, recommend solutions, and exercise sound judgment when escalating matters to supervisors or other departments.
- Document all member interactions, service requests, and account activity accurately to ensure continuity of service and compliance with Cooperative standards.
- Create, process, monitor, and close service orders, including connects, disconnects, reconnects, transfers, upgrades, and retirements, in accordance with Cooperative policies.
- Activate new memberships, assess deposits, furnish new member packets, and ensure required applications, contracts, and supporting documents (Photo ID, lease, purchase agreement) are properly executed and retained.
- Receive, process, post, reconcile, and balance payments; prepare daily bank deposits, reports, and timesheets.
- Prepare and process billing adjustments, supplemental charges, post payments, final bills, and past-due account letters in a timely and accurate manner.
- Coordinate delinquent account collections by establishing payment arrangements, monitoring payments, executing disconnects, and referring accounts to collection agencies when appropriate.
- Maintain and update member account data, including contact information, capital credits, estate retirements, and unclaimed capital credits.
- Conduct routine telephone follow-up with customers as specified by cooperative policy and procedures.
- Monitor outages, create outage tickets, assist with outage calls, provide members with updated outage communications as needed.
- Perform meter-related activities, including meter exchanges, and provide assistance or direction to by creating service orders for meter work as needed.
- Maintain working knowledge of Cooperative bylaws, policies, safety rules, authorized practices, service territory, rates, tariffs, and applicable software systems, including NISC.
- Assist with preparing, distributing, and mailing member communications such as billing inserts, newsletters, brochures, and educational materials.
- Participate in member, public relations, community, and Cooperative events, including Annual Meetings and educational outreach activities.
- Promote and enroll members in Cooperative programs and services and contribute ideas for improving member service and operational efficiency.
- Provide requested account data to other departments and support interdepartmental collaboration.
- Assist with training or cross-training of employees and participate in required meetings, workshops, and job improvement programs.
- Maintain confidentiality of member records and communications at all times.
- Maintain a clean, neat, and orderly work environment and ensure the office is opened and closed properly each workday.
- Work effectively under pressure, manage frequent interruptions, and demonstrate flexibility, including willingness to work overtime during outages, severe weather, or after-hours needs.
- Foster teamwork, maintain positive working relationships, follow supervisory direction, and perform additional duties or special projects as assigned.
SAFETY PRACTICES AND TRAINING:
This position will follow all Cooperative safety guidelines and procedures. Will use appropriate PPE when necessary. Occasional travel to attend training, conferences, and meetings in and out of state when necessary.
RELATIONSHIPS:
- Internal
Will work with all internal employees in a professional manner and will maintain pleasant working relationships to maintain a high level of morale.
Maintain friendly cooperative relationships with all employees, staff, and Board members.
- External
Provide efficient and courteous service to all cooperative member owners, external vendors, and community members.
Explain the Cooperative’s procedures, service programs, and objectives as necessary to maintain good member owner relations. Maintain friendly, cooperative relationships with the general public.
AUTHORITIES AND ACCOUNTABILITIES:
POSITION SPECIFICATIONS:
PHYSICAL
Must possess manual dexterity and visual acuity as well as the ability to listen and communicate orally and in writing; sit for long periods of time; This position frequently uses office machines such as a mouse, keyboard, computer, copy machine, scanner, and telephone for long periods of time and requires repetitive motions of fingers and hands; occasional standing, walking, bending, stooping, crouching. Occasionally will need to lift up to 25 pounds.
MENTAL
Position constantly works with member owners, employees, and the general public and may experience stress or pressure if dealing with an upset employee, member owner or the general public. Position requires intense concentration for long periods of time.
POSITION REQUIREMENTS:
Must be fluent in speaking and writing English; Bilingual preferred.
Regular, reliable, and punctual attendance with a professional manner.
Must have at least three years of customer service experience.
Must have considerable skills in effectively dealing with a variety of people under different and sometimes difficult circumstances.
Must be computer literate and able to use and maintain computer programs and spreadsheets developed by the Cooperative.
Must have good written and oral communications skills and project a professional image.
Must be able to maintain and completed confidentiality in the performance of duties and responsibilities of the job.
Must be able to multitask to enter data while speaking with members over the phone.
This job description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and management as required.
VEC reserves the right to revise or change the job description as the need arises. This job description does not constitute a written or implied contract of employment.
Communications/Design Coordinator - Full time
POSITION OVERVIEW
To assist the communications team with the execution of an effective communications strategy, strategic branding efforts, and the production of content, projects and events that ultimately enhance member engagement, improve member experiences, and build member satisfaction. Embraces the “team” concept but also has the ability to work independently. Work collaboratively with the communications team and key leadership to tell the cooperative story through the creation of compelling content consistent with the cooperative’s vision, mission, and values.
RESPONSIBILITIES/DUTIES:
- Assist in the development and execution of communication and marketing strategies that ensure consistent, high-impact activities and messaging to improve our ability to communicate the Cooperative’s mission.
- Produce, maintain, and manage all communications to our members, including but not limited to Company website, correspondence, outages, and any social media.
- Educate the public on matters affecting the electric utility, e.g. regulations, policies, etc.
- Manages Cooperative youth programs, e.g., scholarship program, Youth Trips
- Responsible for event planning and attending, such as annual meeting, Pumpkin Festival, Parade of Lights and Chili Cook-off and any other Cooperative sponsored events.
- Participate in community interest organizations and represents the cooperative well in appearance, conduct, knowledge, and professionalism.
- Manage social media campaigns and day-to-day activities to include online advocacy, writing editorial content, community-outreach efforts, promotions, etc.
- Execute delivery of mail, email and telephone campaigns including marketing, information, education, event announcement, etc.
- Ensure all creative materials undergo brand review and adhere to brand guidelines.
- Stay current with media and marketing trends, proactively seeking communication opportunities and more efficient ways to carry out responsibilities. Research and analyze marketing data—including market trends, competitor offerings, pricing, Google Analytics, product specifications, and demographic insights—serving as a reliable source for accurate, up‑to‑date marketing information.
- Prepare statistical and other information for the monthly board report.
SAFETY PRACTICES AND TRAINING:
This position will follow all Cooperative safety guidelines and procedures. Will use appropriate PPE when out in the field taking photos or hosting events as necessary. Will work safely and look out for co-workers and general public. Occasional travel to attend training, conferences, and meetings in and out of state when necessary.
RELATIONSHIPS:
- Internal
Management – Work with and learn from other members of the Management team in a professional manner to move the Cooperative forward and maintain a positive culture. Must be able to receive feedback and make changes accordingly.
Other Employees – Cooperate with and maintain working relationships, while improving morale and exchanging ideas, information and job experiences that will benefit the organization and ensure the continued progress of the cooperative.
2. External
Provide efficient and courteous service to all cooperative member owners, external vendors, and community members. Explain the Cooperative’s procedures, service programs, objectives as necessary to maintain good member relations. Maintain friendly, cooperative relationships with the general public.
AUTHORITIES AND ACCOUNTABILITIES:
The Communication Coordinator position is accountable for supporting the Director of Communications and the Communications Department in executing and monitoring the strategies and essential functions of the department to help move the cooperative forward. This position is also accountable for performing the responsibilities/duties of this job at a satisfactory level while adhering to the policies and procedures of the cooperative. Accountable for assisting in promoting and maintaining a positive reputation for the cooperative through public events, social media, print communications, etc.
POSITION SPECIFICATIONS:
PHYSICAL
Work is both inside and outside. Frequent standing and walking when working with other departments, members, and/or the general public when presenting, taking photos, or hosting events. This position is frequently sedentary when using office machines such as a computer, keyboard, mouse, and a telephone and requires repetitive motions of fingers and hands. Occasional bending, stooping, crouching, and occasionally will need to lift up to 15 lbs. Will frequently drive a company vehicle to job sites, events, and meetings.
MENTAL
This position may experience stress when trying to meet deadlines and/or dealing with upset members, employees, or the general public. Position requires intense concentration for long periods of time.
POSITION REQUIREMENTS:
- Bachelor’s degree in Marketing, Communications, Public Relations, Fine Arts or related field or equivalent experience required.
- Experience working in the electric cooperative industry is preferred, but candidates who are eager to learn or continue expanding their understanding of the cooperative business model and its unique mission will also be considered.
- Proficiency in graphic design and video production, including Adobe Creative Suite and Microsoft Office software.
- Experience with design/layout of content for wide variety of media, including web, collateral, online/digital media.
- Working knowledge website building tools.
- Working knowledge of social media sites, including Facebook, Instagram and Linked In
- Written/oral communication skills for dealing with board of directors, management, Cooperative employees, vendors, contractors, Cooperative members, and the general public.
- Experience with photography—including event and candid photography—is preferred. Candidates should also have basic photo‑editing skills and be willing to learn cooperative‑specific visual needs while continuing to develop both their photography and photo‑editing abilities to support effective storytelling and brand representation.
- Proficiency in video editing software such as Adobe Premiere Pro, After Effects, Final Cut, or equivalent.
- Ability to create and edit video content for social media, websites, and internal communications.
- Experience incorporating video into presentations, campaigns, and digital experiences.
- Strong understanding of motion graphics, animation, and visual storytelling principles.
- Knowledge of optimizing video formats for different platforms (Facebook, Instagram, YouTube, LinkedIn).
- Capability to manage the full video production workflow: scripting, shooting, editing, and publishing.
- Ability to make logical decisions under pressure and meet deadlines.
- Should be highly self-motivated and an excellent time manager with the ability to work independently amid interruptions, prioritize/schedule multiple tasks effectively, and work with teams and or manage vendors to achieve finished products and meet deadlines. Expects change both internally and externally and adapts positively.
- Bilingual preferred but not required.
- Available when needed for both regular duties and during system emergencies.
- Valid Vehicle Operator’s License.
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This job description is not intended to be all-inclusive. An employee will also perform other reasonably related business duties as assigned by immediate supervisor and management as required.
VEC reserves the right to revise or change the job description as the need arises. This job description does not constitute a written or implied contract of employment.
Compensation
While we take our responsibility to be good stewards of our member’s resources seriously, providing electric service is a complex business and we must offer competitive compensation packages in order to retain and attract personnel with specialized skills who could easily be recruited to higher paying jobs in more desirable geographical locations, or to other utilities with more economic resources. Victory Electric practices a consistent and unbiased approach when determining employee salaries and compensation. We evaluate factors such as tenure, experience, responsibilities, size and location of the cooperative, the local labor market, as well as annual compensation studies and other market data to compare compensation with similarly situated cooperatives. The board utilizes an independent, unbiased consultant to obtain state, regional and national wage and salary survey information and perform a wage study for similar positions within the utility industry as well as similar industries with comparable revenues and assets. The wage study uses data from the NRECA National Compensation Survey, the Economic Research Institute’s salary survey, Compdata Executive Compensation, and Tom Watson Data Services to evaluate the distribution of salaries across and within established pay ranges, for the purposes of determining internal pay equity and external competitiveness.